Terms and Conditions

Nobody enjoys reading terms and conditions, so we've tried to keep this readable. In short: it lays out how we work together, what you can expect from us, and what we'll need from you when YunikaOne UG takes on work for your business.

If a specific quotation or written agreement says something different from what's written here, that individual agreement is what counts.

1. Company Information

YunikaOne UG (haftungsbeschränkt)
Gangstr. 27
60388 Frankfurt am Main
Germany

Register Court: Amtsgericht Frankfurt am Main
Commercial Register Number: HRB 139568
Managing Director: Juliet Egbule

Email: info@yunikaone.com
Phone: +49 176 62986864

2. Scope of These Terms

These Terms and Conditions apply to services provided by YunikaOne UG unless we agree otherwise in writing.

Our services are primarily intended for companies, self-employed professionals and other business clients. Services for private consumers are only provided where this has been expressly agreed.

3. Our Services

YunikaOne UG provides practical remote technology and business support. Depending on the agreement, this may include:

• Remote Level 1 and Level 2 IT support.
• Microsoft 365 and general software assistance.
• Software installation and configuration.
• SQL queries, reports and database-related tasks.
• Data entry, organisation, migration and cleanup.
• Virtual technical and operational assistance.
• Customer support and administrative services.
• Technical documentation and process documentation.

The exact service, scope, delivery method, timeline and price will be set out in the relevant quotation, order confirmation or service agreement.

4. Quotations and Service Agreements

A quotation is based on the information available when it is prepared. Unless stated otherwise, quotations are valid for the period shown in the quotation.

A binding agreement is created when the client accepts our quotation or service proposal in writing, or when we otherwise confirm the order.

Any work outside the agreed scope may require a revised quotation or an additional charge. We will discuss this with the client before carrying out significant additional work.

5. Prices and Payment

Prices are stated in the relevant quotation, service agreement or invoice. Unless clearly stated otherwise, statutory VAT will be added where applicable.

Payment is due within the period shown on the invoice. Where advance payment, a deposit or recurring monthly payment has been agreed, the relevant payment must be made by the agreed date.

If an invoice becomes overdue, we may send reminders and suspend further work or support until the outstanding amount has been paid. Any statutory rights relating to late payment remain unaffected.

6. Monthly and Ongoing Services

Where a client purchases ongoing or monthly support, the included services, support hours, response expectations and payment terms will be described in the individual agreement.

Unless a different notice period has been agreed, either party may end an open-ended monthly service agreement by giving 30 days’ written notice.

Work requested outside an agreed monthly allowance may be billed separately after consultation with the client.

7. Client Responsibilities

Good work is a two-way street. So we can do our part properly, the client agrees to:

• Give us accurate and complete information about the request or technical problem.
• Provide the access, files, accounts and approvals reasonably needed to complete the work.
• Maintain appropriate licences for software and services used by the client.
• Keep secure backups of important files and data.
• Respond within a reasonable time when information, feedback or approval is required.
• Make sure that any materials or data supplied to us may lawfully be used and processed.

Delays caused by missing information, unavailable access, third-party systems or late client feedback may affect the agreed delivery date.

8. Remote Access and System Changes

Some services may require temporary remote access to a device, account or business system. We will only access systems with the client’s permission and for the purpose of carrying out the agreed work.

The client is responsible for ensuring that they are authorised to give us access to the relevant system, device, account or data.

Before significant changes are made, the client should ensure that appropriate backups exist. We may recommend a backup before starting work.

9. Confidentiality

We treat confidential business information shared with us as private and use it only for the agreed service, unless disclosure is required by law.

Where necessary, the parties may enter into a separate confidentiality or data-processing agreement.

10. Data Protection

Personal data is handled in accordance with applicable data protection law and our Privacy Policy.

If we process personal data on behalf of a client, a separate data-processing agreement may be required before the relevant work begins.

11. Third-Party Products and Services

Our work may involve software, hosting providers, Microsoft products, communication tools, databases or other services operated by third parties.

Third-party products remain subject to their own terms, licences, availability and privacy practices. We cannot control independent service changes, outages, restrictions or security incidents caused solely by those providers.

12. Intellectual Property

The client keeps ownership of materials and data they provide to us.

Once all agreed payments have been received, the client may use the final documents, reports or other deliverables created specifically for them, unless we have agreed otherwise in writing.

YunikaOne UG retains ownership of its existing tools, templates, processes, reusable materials, methods, know-how and general technical knowledge.

13. Service Availability

We will make reasonable efforts to deliver services professionally and within agreed timeframes. However, no technology service can guarantee that every issue will be resolved immediately or that every third-party system will remain available.

Response times are estimates unless a specific service level has been agreed in writing.

14. Liability

YunikaOne UG is liable without limitation where liability arises from intent, gross negligence, injury to life, body or health, or where liability cannot legally be limited.

In cases of ordinary negligence, we are only liable for a breach of an essential contractual obligation. In such cases, liability is limited to the loss that was reasonably foreseeable when the agreement was made.

We are not responsible for damage caused by inaccurate information, missing backups, unauthorised system changes, unlicensed software, client instructions or failures of independent third-party services, unless the law requires otherwise.

15. Ending a Service Agreement

Either party may end an agreement immediately where there is an important reason that makes continuing the relationship unreasonable.

This may include serious non-payment, unlawful instructions, misuse of services or a serious breach of confidentiality.

Work completed up to the termination date remains payable.

16. Use of This Website

Visitors must not attempt to gain unauthorised access to this website, interfere with its operation, introduce harmful software or use it for unlawful purposes.

Information on this website is provided as general information and does not replace an individual quotation or service agreement.

17. Consumer Dispute Resolution

YunikaOne UG (haftungsbeschränkt) is neither willing nor required to participate in dispute resolution proceedings before a consumer arbitration board.

18. Governing Law

The laws of the Federal Republic of Germany apply, excluding the United Nations Convention on Contracts for the International Sale of Goods, unless mandatory legal provisions require otherwise.

Where the client is a merchant, a legal entity under public law or a special fund under public law, Frankfurt am Main will be the agreed place of jurisdiction to the extent legally permitted.

19. Changes to These Terms

We may update these Terms and Conditions to reflect changes to our services, business processes or legal obligations.

Changes do not automatically alter an existing agreement unless both parties agree or the agreement allows such a change.

20. Contact

Questions about these Terms and Conditions may be sent to:

YunikaOne UG (haftungsbeschränkt)
Email: info@yunikaone.com