Service terms

Service Provider

YunikaOne UG (haftungsbeschränkt)
Solmsstraße 81
60486 Frankfurt am Main
Germany
Email: info@yunikaone.com
Phone: +49 157 56647904

Scope of Services

YunikaOne provides technical and digital services for businesses. These may include website setup, domain and DNS configuration, business email setup, hosting configuration, deployment, and related technical support.

The exact work to be performed is always agreed in writing, usually through a proposal, email communication, or a separate contract.

Quotes and Pricing

Quotes are prepared based on the requirements of each project. Unless otherwise stated, a quote remains valid for 30 days.

Pricing becomes binding only after written confirmation. If the scope of the project changes, the price may also be adjusted.

Payment and Deposits

A deposit may be required before work begins. Deposits secure the project slot and cover the initial work involved in starting the project.

Deposits are non-refundable once work on the project has started.

The remaining balance must be paid in full before final delivery, website launch, or transfer of access unless another arrangement has been agreed in writing.

Client Responsibilities

To help keep the project running smoothly, the client agrees to:

• Provide text, images, logos, branding materials, and other required content within the agreed timeframe
• Provide necessary access credentials where required
• Ensure they have the rights to use all materials provided
• Respond to feedback requests and approvals within a reasonable timeframe

Delays in providing content, approvals, or access may affect the project timeline.

Delivery and Revisions

Project timelines depend on the agreed scope of work and the responsiveness of the client. Unless explicitly guaranteed in writing, delivery dates should be considered estimates.

A reasonable number of revisions may be included in the project. Additional revisions or work outside the agreed scope may be billed separately.

Third-Party Services

Projects may involve third-party services such as hosting providers, domain registrars, email providers, plugins, or external tools.

These services operate under their own terms and policies. YunikaOne cannot be held responsible for outages, service interruptions, or policy changes made by third-party providers.

Warranty and Liability

YunikaOne is liable for damages caused intentionally or through gross negligence, to the extent permitted by law.

We cannot guarantee uninterrupted or completely error-free services. Liability is limited to the amount paid for the specific service involved.

Support and Maintenance

Ongoing support or maintenance is optional and applies only if it has been separately agreed in writing.

Governing Law and Jurisdiction

German law applies, excluding the CISG. Any legal disputes will be handled in Frankfurt am Main, as permitted by law.

We're here to help — if anything in these terms is unclear, feel free to contact us.

By using YunikaOne services, you confirm that you have read and accepted these Terms & Conditions.